COVID-19
Our Tysons Corner location is now open and operating daily.
Tysons Corner operating hours are Mon-Sat 11:00 AM - 07:00 PM; Sunday 12:00 PM - 6:00 PM.
An update to Roman USA community about COVID-19
The health and well-being of all our customers and employees is and had always been our utmost priority. In light of the global outbreak of COVID-19, we are strictly adhering to the guidelines of the World Health Organization (WHO) and Centers of Disease Control (CDC), we are following government regulations and recommendations and implementing precautionary measures to slow the spread of COVID-19. This means we have made the decision to temporary close our stores. We encourage our customers to continue using our website shoproman.com, through which we are always offering free shipping and returns. We would like to thank you for your continued support and patience as we navigate these challenging times. Frequently asked questions What measures ROMAN USA is taking to ensure the wellbeing of their employees? Considering the global outbreak of COVID-19, we have made the decision to close stores in accordance with guidelines from local government and health organizations. We are recommending all our employees take precautionary health measures including frequent hand washing, social distancing and encouraging our team working from home, when possible. We increased the frequency of regularly scheduled cleanings and sanitation in our fulfilment center to ensure our employees and customer safety. Are customers still able to make online purchases via SHOPROMAN.COM ? We encourage you to visit our website, which will guarantee a strong shopping experience with full access to our variety of product selection. We also offer free shipping and returns for all of our customers. Are there any shipping restrictions for customers purchasing products on SHOPROMAN.COM ? We ship nationwide and will typically ship your order next day, unless the shipping is restricted by local government guidelines.
Purchasing Online
Yes! To request an exchange or refund before an item has shipped, please contact ROMAN USA as soon as possible.
Items that have shipped must be returned upon receipt for your request to be processed. In case of refund requests, please allow 7-10 business days for your refund to be processed.
Gift cards can be purchased online at at all ROMAN stores. Click here for our store locator. All gift cards can be used in store and online by entering the card information at checkout. To gift a product directly, you will have the option to include a personalized gift message and exclude the price from the order invoice at checkout.
No, you do not need to set up an account to make a purchase.
Registering for an account is simple and gives you access to exclusive benefits. By creating an account, you’ll automatically join our loyalty program and start accumulating points. Click here to learn about our loyalty program. Account holders can also save payment and address book information to their profile for quick easy checkout.
To create your account, click here.
You may redeem your promo or gift code at checkout. For personalized offers and coupons, create an account to join our loyalty program. Members receive $20 on their birthday and access to special sales.
Product Information
If a product you would like to purchase is out of stock, contact us at roman@shoproman.com. We do our best to accommodate all requests and place special orders when possible.
Yes, each ROMAN boutique is ready to assist you with fast and simple alterations. Click here to locate your nearest ROMAN boutique. Unfortunately we cannot offer alterations for online purchases.
All ROMAN products are made from high-quality materials that are simple and important to care for. We advise that you read the label for care instructions and reach out to us with any questions.
ROMAN charges state, local and county taxes on online transactions based on your location. The actual sales tax will be calculated when your order is shipped and may slightly vary from the estimated tax at checkout.
Payment
ROMAN accepts the following forms of payment: Visa, MasterCard, American Express, Discover and Paypal. We are unable to accept checks cash or money orders.
Your transaction will be charged to your card once we have verified your card details with your financial institution, received credit authorization, and prepared your order for shipping. Please allow up to two business days to receive shipping information.
ROMAN charges state, local and county taxes on online transactions based on your location. The actual sales tax will be calculated when your order is shipped and may slightly vary from the estimated tax at checkout.
Shipping & Delivery
Yes! ROMAN offers free ground shipping for all U.S. purchases.
Ground shipping via UPS is is free for all online purchases. Orders are that are shipped UPS ground generally take 4-7 business days for delivery.
We do not currently offer shipping outside the United States.
ROMAN USA is an extension of ROMAN, our parent company with over 70 locations worldwide. Click here to locate a ROMAN boutique near you.
Click here to locate a ROMAN boutique near you.
All orders are delivered by UPS. You only need to sign for packages in certain areas. Please contact UPS for more information. If you are unavailable to sign for your package, the driver will leave a door tag on your door, informing you of the delivery attempt. The driver will make a total of three delivery attempts on three consecutive business days and temporarily hold at a location near you. If you are still unavailable to sign for your package, the package will be returned to sender. Please note that ROMAN is not responsible for unanticipated UPS delays.
ROMAN will send you an email during the order process to keep you informed of the status of your purchase. You can also login to your ROMAN account to check this information. To estimate the total delivery time, please refer to your tracking number.
Most items will be shipped within 24 hours of purchase. Please allow up to two business days.
Returns
Yes! We offer free shipping and returns for all ROMAN purchases.
Our goal here at ROMAN is 100% customer satisfaction, but since every retailer needs a return policy, here’s ours:
If you are not satisfied with a ROMAN purchase or gift, you may return it within 15 days of purchase for a refund or exchange. Unused items may be returned in their original condition, with all tags still attached, accompanied by a receipt or proof of purchase. Refunds will be issued to your original method of payment within 5-7 business days. ROMAN cannot accept returns after 15 days.
Special Items listed below are final sale and not eligible for return or exchange:
● Sale items
● Customized orders
● Altered apparel
● Gowns
● Jewelry
● Scarves
● Swimwear
● Shoes
● Handbags & Clutches
Special Orders will be charged in person and may take up to 4 weeks to deliver. Due to the specialized nature of personalized items and custom orders, returns, changes or cancellations are not accepted once an order has been placed. In most cases, the pieces will be made from scratch and shipped from Istanbul. A full refund will be given if the product is unavailable or cannot be provided.
Gifts can be exchanged for items of equal or greater value or store credit in the form of a gift card within 15 days of purchase, except for the items listed above. Proof of purchase is required to complete an exchange or receive a gift card.
Gift cards cannot be returned for cash and cannot be replaced if lost or stolen.
If you have not received your refund, first contact your credit card company. It may take time before your refund is officially posted. If you still have not received your refund, please contact us at roman@shoproman.com.
To complete your return, we require a receipt or proof of purchase.
To return a product, login to your ROMAN account to generate a free return label and receipt for shipping via UPS. You will need to print this return label and adhere it to the outside of the package. Please also include the receipt with purchase details in the package with your items.
If you prefer to pay for return shipping via another carrier, please include your receipt or proof of purchase with your return and mail it to 8029 Tysons Corner Center, Mclean, VA 22102.
No. Online purchases cannot be returned in store and must be shipped back with a receipt or proof of purchase.
Only regular priced items are eligible for a refund. Sale items cannot be refunded or exchanged.
If an item was purchased as a gift, you may return or exchange the item within 15 days of purchase (see our full return policy). Once the item is received by ROMAN, you will receive a digital gift certificate for the value of your return to be used towards future purchases. This code can be entered at checkout.